GUARANTEE, RETURNS AND CARE

All products come with a 5 year structural warranty. If there is anything faulty, loose or not as it should be, as is stated in the product description we will replace the item.

All products come with a 5 year 2PAC timber coating guarantee. If there is any deterioration on the timber coating within a 5 year period we will professionally re-coat it free of charge.

'2Pac is short for a two pack finish, which relates to two liquids mixed to create a more durable finish that is resistant to heat, moisture and stains.

'AT SCANDILUXE WE ARE ABOUT SUSTAINABILITY, RE-USE AND RE-PURPOSE.

That's why anytime after 5 years you feel as though your Scandiluxe bathroom products may need a recondition, for a small cost, we can provide that service.'

EMAIL NIKKI AT info@scandiluxe.com FOR MORE INFORMATION.

Brass (No longer in use, but for previous customers)  - due to the nature of this metal over time it will lose its shine and brilliance and eventually patina. We do not coat our brass. If you prefer to keep the shine and brilliance of your brass we recommend using Brasso. All brass will patina independently so depending on the nature of when this happens is when you will need to use it. When cleaning your brass please be mindful of the timber.

We use solid American oak and solid American Walnut. All our timbers are sustainably sourced and hand selected. Each piece of timber is unique and timber colours can vary and will not always look like the product description images. The timber used will always be, what has been stated on our website.  

TIMBER CARE -  All of our timber is coated with 2pac coating. It is recommend that you clean your Scandiluxe bathroom ware using a dry cloth only, no chemical sprays to be used as this may interfere with the coating and longevity of it.

Please DO NOT leave soaking wet towels on Scandiluxe items, whilst they are professionally 2pac sealed for use in damp rooms and damp towels, any amount of heavy water left on a timber product even when coated over time will damage it.

DUE TO THE NATURE OF OUR BUSINESS WE DO NOT OFFER A CHANGE OF MIND RETURN OR EXCHANGE POLICY SO WHEN SELECTING YOUR ITEMS TO PURCHASE PLEASE DO SO CAREFULLY.